How We Handle Information
Effective September 29, 2026. Family Alliance of WNY uses information submitted through this website to respond to families and caregivers, understand their needs, and help them explore independent caregiver connections.
Information We May Collect
The information you provide depends on the form you choose to submit. It may include:
- Name, email address, phone number, city, state, ZIP code, and an address when you choose to provide one.
- Care needs, preferred schedule, duties, pay type, caregiver preferences, and other information included in a family questionnaire.
- Relevant health concerns, allergies, or dietary restrictions that you voluntarily provide to help explain care needs.
- Caregiving experience, certifications, availability, travel range, transportation information, and references submitted by prospective independent caregivers.
- Basic technical information that may be processed by the website platform or hosting provider for security, performance, and operation of the site.
How We Use Information
Family Alliance of WNY may use submitted information to:
- Respond to questions and requests.
- Understand the type of non-medical care, companionship, or household support a family is seeking.
- Understand a caregiver's experience, preferences, and availability.
- Discuss or coordinate possible independent caregiver connections.
- Operate, protect, maintain, and improve the website and its forms.
- Maintain reasonable business records and meet applicable legal obligations.
Information Used for Caregiver Connections
When a family asks about a caregiver connection, Family Alliance of WNY may share relevant information with an independent caregiver to help determine whether the arrangement may be a good fit. We may also share relevant information about a prospective caregiver with a family considering that caregiver.
Website and form service providers may also process information when providing hosting, security, form delivery, and other services used to operate this website.
Please Do Not Submit Highly Sensitive Information
The website forms are not intended to collect Social Security numbers, government identification, financial account information, passwords, complete medical records, or emergency medical information. Please provide only the information reasonably needed to discuss a caregiver connection.
Family Alliance of WNY connects families with independent caregivers for non-medical support. These forms are not medical records and should not be used for emergencies or as a substitute for professional medical care.
Retention and Security
Family Alliance of WNY may keep information for as long as needed to respond to requests, coordinate caregiver connections, maintain business records, or meet legal requirements. We take reasonable steps to protect this information, but no website, email system, or online form can be guaranteed to be completely secure.
Your Choices
You can contact Family Alliance of WNY to ask about the information you submitted or request a correction or deletion. We may need to keep some information for legitimate business or legal reasons.
Contact
If you have questions about this policy or information submitted through the website, please send them to familyalliance2024@gmail.com.
Updates to This Policy
This policy may be updated as our website, forms, or business practices change. We will update the effective date above when we make significant changes.